West Ham United v Bolton Wanderers: Supporter Information Guide

West Ham United enjoyed a winning return to London Stadium last week, beating Huddersfield Town 2-0 as Premier League football made its comeback to the Queen Elizabeth Olympic Park venue.

Now, priorities shift to the Carabao Cup, and the visit of Bolton Wanderers. The Trotters will visit London Stadium for the first time having beaten Crewe Alexandra and Sheffield Wednesday to reach the competition's third round.

As part of our ongoing commitment to deliver the very best matchday experience for all supporters, we've made a number of changes in the summer to make sure your visit to London Stadium is as safe and enjoyable as possible.

We'd like to encourage all fans to arrive early for the evening fixture, and pay attention to the new search regime in place for West Ham United matches.

 

Ticket Sales:

 

Bridge Searching:

We have a new search process this season designed to improve security, reduce queuing times at turnstiles and alleviate congestion around the podium level.

The regime will see bag search checkpoints stationed directly adjacent to the bridges leading on to the stadium island, a process has been used throughout London Stadium’s summer of concerts and world athletics and proved particularly successful in helping the flow of spectators to the stadium.

In order to allow easy access and cause minimal delays, it is recommended that supporters arrive at least one hour prior to kick-off and avoid bringing any bags to matches unless absolutely necessary. Large suitcases or luggage are not permitted in the stadium.

All bags will be searched and supporters may also be asked to remove jackets or coats in preparation for search. All approved bags are also subject to additional inspections within the Stadium. There will be an access lane at each checkpoint for supporters with accessibility needs.

These are not ticket check points, allowing supporters without tickets to gain access to the podium and visit the Stadium Store and Ticket Offices.

For ticket collections, please use Bridge Two for the quickest entry to Stadium Island, hospitality guests are best advised to enter over Bridge Three, and away fans should enter over Bridge Four.

 

Bags and baggage:

We would like to discourage all supporters from bringing bags to West Ham matches unless absolutely necessary. Please note that if you do need to bring a bag with you, please arrive early and allow plenty of time to accommodate a full search before entry. Large items of baggage, and luggage, are not permitted.

 

Late Entry Turnstiles:

Additionally at London Stadium this season, each entrance section on the podium will have one late turnstile open after kick-off. Any supporters who arrive late for the match are advised to head to the relevant entrance for their seat, where they will be directed to the late-opening turnstile.

 

Hours of play:

Kickoff between West Ham United and Bolton Wanderers is scheduled for 19:45, with London Stadium opening the turnstiles for supporters 90 minutes ahead of the match, at 18:15.

Supporters can take advantage of early access drinks discounts inside London Stadium ahead of this match, with deals available for the first half hour until 18:45.

Hospitality guests for the fixture can enjoy entry to London Stadium via Entrance B on Podium level from 17:30.

 

Pre-Match Press:

West Ham club captain Mark Noble could well see a return to action on Tuesday night, after missing the Hammers' fixtures against Huddersfield Town and West Bromwich Albion with a knee injury. Noble has a proud history with the competition - twice reaching the semi-finals in 2011 and 2014, and knows that despite being at the base of the Championship table, this meeting with Bolton will be a competitive one.

 

Travelling to London Stadium:

London Stadium is located within Queen Elizabeth Olympic Park, and benefits from the capital’s finest transport links.

We’re proud to call Stratford our home with unsurpassed transport links from Stratford, Stratford International, Pudding Mill Lane and Hackney Wick stations.

Expect to be welcomed on Queen Elizabeth Olympic Park by our friendly stewarding & volunteering teams, who will aid you in making your way to London Stadium.

The West Ham United Shuttle Bus Service will be in operation for disabled guests as normal.

For more information relevant to your mode of travel, follow this link for specific instructions relating to train & tube, bus, bike, car & motorcycle, taxi & plane

Away fans travelling by supporters' coaches, to reach London Stadium after being dropped in the coach parking, follow the footpath around Pudding Mill Lane DLR station, before continuing under the railway bridge and walking north, under the greenway toward the away seating at the Stadium.

Members of our stewarding team will be on-hand to direct you toward the Stadium.

 

Ticket Collections

Home fans can collect tickets from the West Ham United ticket office, located on stadium island, while away tickets can be collected from the Northern Ticket Office. Tickets for this match are sold out, with limited returned seats available via West Ham United's ticket exchange. Find out more information here.

 

Supporter Services

Baby Changing Facilities

Baby changing facilities are available on each level of London Stadium. On an event day, simply ask one of our friendly stewarding team for the closest baby change location to your seat.

 

Lost & Found

Please report all lost or found property to the nearest member of staff at London Stadium. If you are no longer at the venue, please email our customer services team at customerservice@londonstadium.com.

Any found items will be kept for two weeks, before being discarded.

London Stadium is not responsible for lost or stolen items.

 

 

Accessible Information

For information regarding accessible travel to London Stadium, find out more here.

Accessible seating is available on each level at London Stadium, including: aisle seats, seats with few or no steps nearby, seating which have nothing directly in front of them, and those closest to toilet facilities.

Numerous rest areas and benches are located across Stadium Island and Queen Elizabeth Olympic Park.

Members of staff from West Ham United’s accessibility teams will be on hand and proactive at London Stadium, as well as providing support on key routes in and out of the venue.

Kindly note that if you have your own wheelchair, it will be left in designated areas at the owner’s risk.

Five windows at the West Ham United ticket office are at accessible height for wheelchair users, and use induction loops to support visitors using hearing aids.

Assistance dogs are welcome into London Stadium, and can stay in wheelchair bays. Kindly note that any assistance dogs must remain with their owner at all times.