The football season is over, Muse came, saw and conquered, and the stage is set for the Mitel & MLB present London Series 19. The first time that Major League Baseball has been played in Europe, the Boston Red Sox will face the New York Yankees in back to back fixtures on Saturday 29 & Sunday 30 June.
It's fair to say we can't wait to welcome you for what promises to be one of the sporting spectacles of the summer, and with both games fully sold out, we've compiled a full information guide and FAQ list to help you make the most of your trip to London Stadium.
If you missed out on tickets for this summer's series, Major League Baseball is returning to London Stadium in June 2020, where the St Louis Cardinals will renew their rivalry with the Chicago Cubs at the Queen Elizabeth Olympic Park venue.
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MITEL & MLB PRESENT LONDON SERIES 19 // FAN INFORMATION GUIDE
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GAME WEEKEND INFORMATION
What time do the games start?
The first pitch is 6.10pm BST (local London time) on Saturday, June 29 and 3.10pm BST (local London time) on Sunday, June 30
What time can I enter the stadium?
London Stadium island will open four hours before the first pitch, so that's 14.00pm BST (local London time) on Saturday, June 29 and 11.00am BST (local London time) on Sunday, June 30. Entertainment, including food, beverages will be on offer throughout the day.
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Can I bring a bag into London Stadium?
Please avoid bringing bags unless absolutely necessary. If you do bring a bag, it must be smaller than 16 x 16 x 8 inches / 40cm x 40cm x 20xcm. Please note there will be security checks in place at the stadium.
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How do I get to the stadium?
You'll see on your ticket a bridge and an entrance. To ensure the smoothest entry to the venue, please make your way to the bridge listed on your ticket. Hospitality guests can cross any bridge and enter via entrance B, and accessible customers will have dedicated entry lanes on each bridge.
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We have a handy map here, to help you plan your journey to London Stadium.Â
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Please see details on the 'getting here section' of our website here...
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Leaving London Stadium
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London Stadium provides designated walking routes to Stratford Station to support the safe journey home of all fans who attend events at the venue.
Queen Elizabeth Olympic Park is a large, open public area and with a sell-out 60,000 expected for both games, these routes are necessary to ensure guests reach public transport hubs as quickly and safely as possible.
It is expected that fans will reach Stratford station within approximately one hour from leaving London Stadium. To ease congestion into Stratford station, stop and go signs are in operation on all routes, with stewards at hand to offer advice and to direct guests to their desired transport hub.
The safety of all guests visiting London Stadium is of paramount importance. Please assist our stewarding teams in this operation to ensure your journey home is as smooth as possible.
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Is there parking available?
There will be no general parking at the stadium itself. There will be limited parking for Blue (disability) Badge holders. Blue Badge parking passes will be issued by the Event Promoter on a first come first served basis. The exact location, directions and opening hours of the Blue Badge parking area is confirmed below. Those ticket holders wishing to apply for a Blue Badge parking pass should contact BlueBadgeParking@csm.com. The email sent to BlueBadgeParking@csm.com should include all relevant information including name, address and phone number of the applicant plus the Booking Reference for the Accessible Ticket(s) purchased.
We recommend all ticket holders use public transport.
Is there additional mobility or access assistance?
Guests that require mobility or access assistance please click here for more information regarding shuttle services that will leave from Stratford Station (Platform 13), Stratford International (taxi and bus pickup area) and HereEast Multi-story car park for blue badge holders (request for blue badge parking and proof of disability to be sent through to BlueBadgeParking@csm.com.)
For any other questions about the accessible shuttle or accessibility around the stadium, please forward all questions to access@mshot.co.
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I am an accessible customer arriving at the venue using public transport, what's the best way of getting to London Stadium?
London Stadium is a venue for all, and boasts a range of accessible features to ensure your event day experience is as enjoyable as possible.Â
We have an accessible team operating at the venue for all our concerts, as well as a dedicated accessible shuttle bus service operating from Platform 13 at Stratford Station, and dropping off at Bridge three at London Stadium. There's a full, downloadable PDF with accessible information available here...
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For more information, check our website and social channels in the run up to the shows, or if you have a specific query please email access@mshot.co.
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Is there additional support for people with disabilities?Â
If any fans with disabilities require additional assistance there is an accessibility office opposite the London Aquatic Centre, on the main route to London Stadium from Stratford Station.
Can I bring a pram/stroller?
Strollers and prams may be brought and stored at the venue, though we cannot take responsibility for them. Scooters, skateboards and any other transport favored by our youngest fans are not permitted at London Stadium.
Will there be alcohol on sale?
The event is fully licensed and both non-alcoholic and alcoholic beverages will be on sale. Responsible drinking is always encouraged.
Can I bring food and beverage into the ballpark?
Not unless there are proven medical grounds for bringing your own. However, a wide range of food and beverage options will be available inside the ballpark.
What about payment? Is there anything we'll need to know?
All our kiosks accept card and cash payments, with a small number of card-only kiosks in operation. It's worth noting that we do not accept American Express cards, and there is no cash point on site. The nearest cash point can be found at the Podium cafe at the base of the ArcelorMittal Orbit.
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TICKETING INFORMATION
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How do I purchase tickets?
We are creating history, and the demand to see this old rivalry unfold on new ground has been huge. As a result, tickets for both game days are now very limited.Any returned venue tickets will be placed on sale here. Check back for latest availability.
Is there any information that helps me know where I am sitting?
Boston Red Sox will be occupying the dugout along the first base line, to the right of home plate.
New York Yankees will be occupying the dugout along the third base line, to the left of home plate. Â
How and when will I receive my ticket(s)?
Please check your confirmation email from your chosen ticket agent. Please check your confirmation email from your chosen ticket agent.
Tickets bought direct from London Stadium have been fulfilled via e-ticket, if you haven’t received your ticket, please email our ticketing team directly on ticketing@london-stadium.com.Â
What about hospitality? Is there anything still on sale?
For hospitality please visit here, call +44 20 7820 7025 or email londonserieshospitality@csm.com
Can I upgrade my game ticket to include hospitality?
A single game ticket cannot be upgraded to include hospitality.
Some premium hospitality ticket packages are still available. To explore the full range of premium/hospitality options, please visit here, call +44 20 7820 7025 or email londonserieshospitality@csm.com
Is there an age restriction for the Mitel & MLB Present London Series 2019?Â
No, fans of all ages are welcome. However, under 14s must be accompanied by an adult aged 18+ in all areas. One Ticket will be required for each person attending the Event, regardless of age.
SAFETY AND SECURITY INFORMATION
London Stadium, in conjunction with Major League Baseball, has established the following security procedures for entrance into the ballpark:
- Gates open four hours prior to first pitch/game time. We encourage guests to arrive early and leave adequate time for fan screening and bag checks. All permitted bags will be checked and guests are encouraged to leave bags at home to expedite the stadium entry process. Â
- Metal detectors are present at all London Stadium entrances/access points/bridges. Upon arrival, guests will be asked to remove any metal objects from pockets or clothing before going through the detectors. Those with prohibited items will have to dispose of them. Individuals who are unable to pass through a metal detector due to special circumstances will be checked with a hand-held device.
- All items permitted into the stadium will be inspected. Permitted items must easily fit into a 16" x 16" x 8" container.
Prohibited items are as follows and will not be permitted into the stadium:
- Aerosols
- Any music equipment, including noisemaking devices (air horns, cowbells etc)
- Bags larger than 16 x 16 x 8 inches/40cm x 40 cm x 20 cm
- Bats, clubs, and flag poles
- Canned drinks
- Darts
- Drones
- Explosives, smoke grenades, flares or fireworks
- Extinguishers
- Balls (with the exception of baseballs)
- Glass
- Golf umbrellas
- Hard sided coolers
- Helmets
- Illegal substances
- Professional grade cameras
- Laser devices or pointers
- Non-London Stadium foodstuffs and liquids (with the exception of water bottles)
- Skateboards and rollerblades
- Unauthorised work tools
- Weapons of any kind (including firearms, knives, water guns, toy knives, etc)
London Stadium may prohibit additional items as deemed necessary, plus any other item likely to cause injury. Please note exceptions to this prohibited item list are items (such as mini-bats, and mini-helmets) purchased at the official MLB Store.
HOW CAN I FIND OUT MORE?
Where will further information about the Mitel & MLB Present London Series 2019 be posted?
You can find more information in the lead up to the series via London-stadium.com, or @LondonStadium on all social networks. For specific MLB enquiries, please check mlb.com/london-series and @mlblondonseries
Will there be any other events happening in the lead up to, and during, the Mitel &Â MLB Present London Series 2019?
MLB will be organizing additional fan events and activities around the games. Information about these events will be posted on mlb.com/londonseries and @mlblondonseries
Will I need a Visa to travel to the UK from overseas?
If you are coming from overseas, you will need to ensure that you are eligible to travel to the UK. For more information click here.
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I can't find an answer to my question, who should I contact?
Please send us a query with your email at mlblondonseriesenquiries@csm.com. If you have a specific venue enquiry, or a ticketing question having bought your tickets direct from London Stadium, please email info@london-stadium.com or ticketing@london-stadium.com
