WEST HAM V CRYSTAL PALACE // MATCHDAY GUIDE

After West Ham United sealed a famous victory over Manchester United in their previous fixture at London Stadium, they will be aiming to continue their fine form against Crystal Palace on Saturday (kickoff 5:30pm).

Following their victory over Manchester United here at the venue, the Hammers came from behind to draw with Bournemouth on the road in their last outing, and will be eyeing a third consecutive home win over a team who have historically struggled at London Stadium.

Roy Hodgson's Crystal Palace side have performed well so far this season, currently sitting ninth in the Premier League table.

If you have a ticket, we'd like to encourage all fans to arrive early for the fixture, and pay attention to the search regime in place for West Ham United matches here at London Stadium to ensure the best possible experience when visiting the venue.

Ahead of the fixture, we’ve compiled some handy information to help you make the most of your trip to London Stadium.

 

After overwhelming support last season, we're proud to be welcoming back Isla's Fight to London Stadium, who will be collecting funds to help Isla Caton in her fight against Neuroblastoma. Keep an eye out for the collectors on Stadium Island.

 

Kickoff between West Ham United and Crystal Palace is set for 5.30pm, with London Stadium opening the turnstiles for supporters 90 minutes ahead of the match, at 4pm.

Supporters can take advantage of early access drinks discounts inside London Stadium ahead of this match, with deals available for the first half hour until 4:30pm, and a late offer one hour post match.

Hospitality guests for the fixture can enjoy entry to London Stadium via Entrance B on Podium level from 3pm.

 

Travel information for this weekend's fixture:

Please plan your journey to London Stadium in advance, as among other planned engineering works across the capital, there are changes to the Greater Anglia services serving Stratford.

 

New Catering options around London Stadium:

For this season, a range of new catering options will be available to supporters visiting the venue. We have new offerings around a range of kiosks, including chicken tenders now being served in blocks 104 and 110, and family-branded kiosks offering a tailored menu, situated in blocks 102 and 129.

For vegetarian and vegan fans, kiosks around the stadium will have a range of options, with kiosks in blocks 131 and 154 now offering a spinach and kale burger served in a beetroot bap. A popup street food unit will be in place in block 115, with the menu serving new items on a rotational basis. Meal deals will be available for supporters in all areas.

We've introduced a kiosk catering for healthier options at block 147, offering a range of lighter options including vegetarian and gluten-free options.

We have a new draught beer bar in place at the south scoreboard (next to turnstile E), serving bottoms-up style beer to further improve service times for supporters, a new craft ale unit at block 152, near the north scoreboard bar. Two pint cups will also be sold at a range of bars around the venue, including the north scoreboard bar and our two container bars on the Stadium island. 

Our earlybird discounted offers will be in place for the first half an hour after turnstiles open, with late bars offering a reduced price for an hour after the final whistle.

Late bar locations:

• All three container bars on Stadium Island
• North Scoreboard bar
• Blocks 11, 125, 135, 137 and 147.

We're also rolling out our next group of cashless kiosks, in blocks 127, 130, 142 and 153, as well as in block 121 in the away end.

 

Bridge Searching:

Our search process for this season is designed to improve security, reduce queuing times at turnstiles and alleviate congestion around the podium level.

The regime sees bag search checkpoints stationed directly adjacent to the bridges leading on to the stadium island, a process has been used throughout London Stadium’s summer of concerts and world athletics and proved particularly successful in helping the flow of spectators to the stadium.

In order to allow easy access and cause minimal delays, it is recommended that supporters arrive at least one hour prior to kick-off and avoid bringing any bags to matches unless absolutely necessary. Large suitcases or luggage are not permitted in the stadium.

All bags will be searched and supporters may also be asked to remove jackets or coats in preparation for search. All approved bags are also subject to additional inspections within the Stadium. There will be an access lane at each checkpoint for supporters with accessibility needs.

These are not ticket check points, allowing supporters without tickets to gain access to the podium and visit the Stadium Store and Ticket Offices.

For ticket collections, please use Bridge Two for the quickest entry to Stadium Island, hospitality guests are best advised to enter over Bridge Three, and away fans should enter over Bridge Four.

 

Bags and baggage:

We would like to discourage all supporters from bringing bags to West Ham matches unless absolutely necessary. Please note that if you do need to bring a bag with you, please arrive early and allow plenty of time to accommodate a full search before entry. Large items of baggage, and luggage, are not permitted.

 

Late Entry Turnstiles:

Additionally at London Stadium this season, each entrance section on the podium will have one late turnstile open after kick-off. Any supporters who arrive late for the match are advised to head to the relevant entrance for their seat, where they will be directed to the late-opening turnstile.

 

Travelling to London Stadium:

London Stadium is located within Queen Elizabeth Olympic Park, and benefits from the capital’s finest transport links.

We’re proud to call Stratford our home with unsurpassed transport links from Stratford, Stratford International, Pudding Mill Lane and Hackney Wick stations.

Expect to be welcomed on Queen Elizabeth Olympic Park by our friendly stewarding & volunteering teams, who will aid you in making your way to London Stadium.

You can also get help and information from West Ham's Supporter Liaison Officers, who will be stationed around the stadium and dressed in blue.

The West Ham United Shuttle Bus Service will be in operation for disabled guests as normal.

For more information relevant to your mode of travel, follow this link for specific instructions relating to train & tube, bus, bike, car & motorcycle, taxi & plane

Away fans travelling by supporters' coaches, to reach London Stadium after being dropped in the coach parking, follow the footpath around Pudding Mill Lane DLR station, before continuing under the railway bridge and walking north, under the greenway toward the away seating at the Stadium.

Members of our stewarding team will be on-hand to direct you toward the Stadium.

 

Ticket Collections

All tickets can be collected from the North Ticket Office at London Stadium, situated near bridge two. If you have any specific ticketing queries or questions, please visit the London Stadium ticket office, located on the south side of the venue on Stadium Island. Tickets for this match have fully sold out, though seats may be available via West Ham United's ticket exchange...

 

Accessible Information

For information regarding accessible travel to London Stadium, find out more here.

Accessible seating is available on each level at London Stadium, including: aisle seats, seats with few or no steps nearby, seating which have nothing directly in front of them, and those closest to toilet facilities.

Numerous rest areas and benches are located across Stadium Island and Queen Elizabeth Olympic Park.

Members of staff from West Ham United’s accessibility teams will be on hand and proactive at London Stadium, as well as providing support on key routes in and out of the venue.

Kindly note that if you have your own wheelchair, it will be left in designated areas at the owner’s risk.

Five windows at the West Ham United ticket office are at accessible height for wheelchair users, and use induction loops to support visitors using hearing aids.

Assistance dogs are welcome into London Stadium, and can stay in wheelchair bays. Kindly note that any assistance dogs must remain with their owner at all times.

 

Supporter Services

 

Baby Changing Facilities

Baby changing facilities are available on each level of London Stadium. On an event day, simply ask one of our friendly stewarding team for the closest baby change location to your seat.

 

Lost & Found

Please report all lost or found property to the nearest member of staff at London Stadium. Any property found during the matchday will be collected by West Ham's supporter services team - keep an eye out for an SLO or visit one of the Club's information tents on Stadium island.. If you are no longer at the venue, please email West Ham United's supporter services team directly on supporterservices@westhamunited.co.uk.

London Stadium is not responsible for lost or stolen items.