ACCESSIBILITY.
As one of the major venues on Queen Elizabeth Olympic Park, London Stadium shares with the Park the philosophy of being a venue for all.
We take pride in providing a dedicated service to all our guests, football supporters and concert-goers. This includes a wide range of features, facilities and services to support our disabled customers.
The information below covers:
- Getting to and from London Stadium
- London Stadium's Venue Accessibility Information
The ticketing policy for concerts is dictated by the promoter, and the promoters may differ for each event. Please visit our Events page for further information on event tickets.
If you have any specific questions, or queries, please visit the accessible ticket information page or contact a member of the London Stadium accessibility team:
- Here: Accessible Ticket Info
- Via email: customerservice@londonstadium185.com
GETTING TO LONDON STADIUM
Please be aware the pedestrian route to the main Stratford Regional Station can take up to 80 minutes post-event. London Stadium is within 1 mile of a number of transport hubs, see the Stadium’s ‘Getting Here’ page for more information here.
Tube and Train + Shuttle Bus Service
London Stadium is accessible via the Jubilee & Central Lines, Queen Elizabeth, DLR, and London Overground, Greater Anglia, C2C to Stratford and South Eastern and DLR to Stratford International stations, where the following facilities are available:
- Low-level ticket machines and a dedicated gate to the right of the ticket barriers for wheelchair access
- An induction Loop
- Step-free access to all platforms with lifts
- Step-free bus stops
- Accessible toilets
- Assistance dogs welcome
London Stadium is also served by TFL Rail, National Rail services to Stratford Station, and high speed trains through Stratford International.
For more information regarding accessible public transport in London, find out more here.
For Accessible Shuttle Bus Services for 2022 / 23 West Ham United match days please visit here.
Information on Accessible Shuttle Bus Services for 2025 events and concerts will be published closer to each event.
Road Closures
The following will be closed for three hours before doors open for concerts; three hours before kick-off for football matches; and in place for approx 2 hours post final whistle / end of concert
Roads affected:
- Westfield Avenue (International Way (John Lewis) to Montfichet Road
- Montfitchet Road
- Pool Street
- Carpenters Road (East Bank to Carpenters Arms)
- Sidings Street
- Marshgate Lane (adjacent to the Stadium)
Please note, Car parks A, B and C at Westfield Stratford City remains open throughout.
By Bus
Stratford North and South bus stations.
All of Transport For London’s main bus routes are wheelchair accessible. The bus stops closest to London Stadium are located on Carpenters Road and Wick Lane.
For further information, visit the TFL website here.
By Car & Motorbike
During the football season, West Ham United will allocate 49 spaces to blue badge holders for each home match at London Stadium. to apply for a space, simply email accessibility@westhamunited.co.uk.
The designated blue badge car park can be found on the Marshgate Lane side of Bridge 3, located to the north west exterior of the stadium, and will be attended by one of our friendly stewarding team. Six spaces will be allocated to blue badge holders from the visiting team at every match.
Street parking is available for blue badge holders either in dedicated blue badge bays, or a vacant residents’ bay. For more information regarding street parking in this area, visit the Newham Borough Council website here.
Please remember to clearly display both your blue badge and clock.
Supporters visiting London Stadium can take advantage of accessible drop-off areas at Westfield Stratford, located at the entrance of each car park.
By Taxi
Black taxi rank at Stratford North Bus Station.
For supporters wishing to travel to London Stadium via taxi, black cabs are available from the taxi rank on Montfichet Road, outside the Northern Ticket Hall at Stratford station. For the return journey, black cabs can be found at a temporary rank situated on Pool street.
Please note that surrounding roads may be subject to closures on event days. We would advise all supporters to plan their journey to and from London Stadium in advance.
VENUE INFORMATION
Accessible entrances
Supporters with tickets for accessible seating can use any entrance to enter London Stadium.
All turnstile blocks in use for football matches have disabled access doors, and the main concourses are level and step free, with accessible lifts spread across all levels.
For some events and concerts, tickets will specify an entry bridge. For seated tickets, the designated entry bridge will be the closest entrance to that seating area.
Customers with accessible needs should follow directions on their event ticket and use the accessible entry lane on their specified bridge.
For events and concerts where no bridge is specified, customers can use the accessible lane on any bridge to enter the stadium. Once on the Stadium Island if they have specific mobility needs, they may seek attention of volunteers to gain entry.
Customers with mobility scooters or wheelchairs do not have access to the pitch area or golden circle on concerts / stage events on the pitch.
Please note, customers with mobility scooters or wheelchairs do not have access to the pitch area (usually ticketed as ‘General Admission Standing’ or ‘Gold Circle Standing’) for concerts or stage events.
Accessible seating
Bookable access seats are available in the lower and the upper tier at London Stadium, including: wheelchair and companion seats, aisle seats, step-free seating, ambulant seats (usually fewer than 7 shallow steps from the concourse or lift to access that row) and those closest to toilet facilities.
When booking a wheelchair and companion space, please ensure you bring your wheelchair or mobility scooter with you as there will not be a seat available for transfer in these areas.
For football matches, members of staff from West Ham United’s accessibility teams will be on hand at London Stadium, as well as providing support on key routes in and out of the venue.
For events and concerts, a team of Volunteers provide mobility assistance at designated hubs throughout Queen Elizabeth Olympic Park. Event Ticketing Staff are available on the entry bridges and in the stadium for access enquiries and any accessible re-seats.
Assistance dogs
Assistance dogs are welcome at London Stadium. We request that all Assistance Dogs wear a harness or jacket that clearly identifies them as a working animal, even if they would not usually do so.
The most suitable seating area for customers bringing an Assistance Dog to London Stadium is on the accessible platforms, and there is a designated spending area close to Bridge 4.
Box office access
Five windows at the West Ham United ticket office are at accessible height for wheelchair users, and use induction loops to support visitors using hearing aids.
For events and concerts, there will be a lowered counter at a dedicated ticketing cabin.
BSL Performance Interpreting
For some events and concerts, D/deaf customers can request BSL interpretation. Please contact ticketing@london-stadium.com if you require BSL interpretation. We’ll liaise with the London Stadium Operations team and the Event Organisers and someone will reply to your request at the first opportunity.
Catering kiosks
All concourse catering units in close proximity to wheelchair-accessible seating areas have been designed to accommodate wheelchair users.
For more information regarding London Stadium’s catering offerings, find out more here.
Changing Places / Accessible Toilets
All of London Stadium’s accessible toilets are unisex, and available on all levels close to wheelchair bays. These all require a radar key for entry.
London Stadium also has three adult Changing Places facilities, two situated on podium level, and one in the Stadium's Hospitality area.
These facilities are larger than standard wheelchair-accessible toilets, and include a height-adjustable changing bencher hoist and room for up to two PAs.
For more information, or for access, please speak to one of our stewarding team or event ticketing staff within the venue.
Quiet Spaces
Quiet Spaces are available for events and concerts for any customers who are overwhelmed by the stadium environment. Please note, this area may not have a view of the event taking place.
For some events, this may be a room in the mid or upper tier of the stadium which is available on request. These rooms do not have any sensory items available and are not staffed.
For other events, there may be a designated quiet space outside of the venue (on the stadium island) which is further from amplified sound and less likely to be crowded (not in proximity to any food traders, roaming entertainment, activations, or merchandise concessions).
If you would benefit from using a Quiet Space at an event, please contact ticketing@london-stadium.com.
Pyrotechnics and Lights
Some events involve pyrotechnics, flashing and/or strobe lights and other special production features. For more information regarding the specifics ahead of each event, contact our customer services team via customerservice@londonstadium185.com
Free Stadium WI-FI
Free Stadium WI-FI means that you can connect with stable and fast speeds throughout the concourse and in bowl – join LSFreeWIFI and enter your details to connect.
Family friendly Wi-Fi certification
London Stadium Wi-Fi is approved under the Friendly Wi-Fi safe certification standard. The certification shows that indecent and inappropriate material is being blocked from access to make browsing the web safe for you and your family. To find out more information visit www.friendlywifi.com.
ACCESS FAQS
Please see full access FAQs here.
FACILITY LOCATIONS
Please find below locations of your nearest first aid, lifts, water fountains, baby changing, buggy storage and multi faith rooms.
