Search And Bag Policies
Avoid delays - please don't bring bags to the venue. All bags will be subject to a search regime. Large bags are not permitted and there are no left luggage facilities. No bag larger than A4 will be allowed entry.
All visitors may be searched - please have your coats open and remove hats at search areas. Some events may have specific search policies.
Free Stadium WI-FI
Free Stadium WI-FI means that you can connect with stable and fast speeds throughout the concourse and in bowl – join LSFreeWIFI and enter your details to connect.
Family friendly Wi-Fi certification
London Stadium Wi-Fi is approved under the Friendly Wi-Fi safe certification standard. The certification shows that indecent and inappropriate material is being blocked from access to make browsing the web safe for you and your family. To find out more information visit www.friendlywifi.com.
Alcohol Policies
Alcohol may not be consumed in view of the pitch at Association Football Matches. No alcohol may leave the island site.
CCTV policy
CCTV and Body Worn Cameras are in use in all areas and London Stadium may use, or pass to the police or other relevant authority, any recordings for use in any proceedings to ensure the safety and security of all visitors subject to GDPR control measures..
Code Of Conduct
At London Stadium, fan experience is paramount, and we are committed to creating a safe, comfortable and enjoyable spectator experience. In that, London Stadium for football matches fully adheres to the FA Respect Code of Conduct, which can be read here.
Guests visiting London Stadium have a right to expect an environment in which:
- Guests will be treated in a consistent and professional manner by all stadium personnel
- Guests will sit only in their ticketed seats, have all season and paper tickets In their possession and show their tickets when requested. Tickets remain the property of the event owner (WHUFC or promoter) until guests leave the stadium
- Guests are not permitted to smoke in the London Stadium at any time, including e-cigarettes
- Guests will comply with reasonable requests from Stadium staff regarding public safety
- London Stadium management reserves the right to deny entry to guests wearing clothing items or signs displaying offensive text and/or images
Anti Social Behaviour
If you hear or see anti-social behaviour text the Club’s hotline direct on 07860 404 069 using the following keywords:
BLOCK ROW SEAT
FOUL – Language and behaviour
RACISM – Racist chanting or shouting
HPH – Homophobic chanting
DRINK – Drinking alcohol in view of the pitch
SMOKE – Smoking in the stadium
STAND – Standing up
PYRO – Pyrotechnics
All messages will be treated in the strictest confidence with each message to the hotline costing one standard message at your standard network rate.
Supporters and guests are encouraged to report any inappropriate behaviour to the nearest steward, or anonymously to info@londonstadium185.com
Guests who choose not to abide by the Stadium and Ground rules will be subject to ejection from London Stadium without refund, with the prospect of arrest and potential prosecution.
PLEASE NOTE THE GROUND REGULATIONS FOR ALL FOOTBALL MATCHES HERE
PERMITTED AND PROHIBITED ITEMS HERE
Crowd Movement
A comprehensive road closure process is in place around major events in order to prevent conflict between vehicles and people. The stadium operates a managed exit/egress crowd management system during such times. The managed egress involves hold-and-release points to manage crowd flows. Guests are encouraged post event to move towards the main transport hubs at Stratford stations but with the choice remaining to enjoy post event refreshments on some events.
Generally, the egress (exit) of the crowd is complete within an hour. A normal walk to Stratford Station on a non-match day would take 20-25 minutes. Stadium staff will be on duty at all hold-and-release points to provide reassurance and guidance, using Stop and Go signs. These are in place to ensure guest safety and security. We appreciate your co-operation.
Please be aware the walking journey to the main Stratford Regional Station can take up to 80 minutes post-event. London Stadium is within walking distance of a number of transport hubs, see the Stadium’s ‘Getting Here’ page for more information here.
Drones
General use of drones and remote-controlled flying models is not permitted over any area of Queen Elizabeth Olympic Park. Only commercial drone activity is permitted and requires a 10-day notice period to assess and turn around applications. Applications can be made to ‘film@londonlegacy.co.uk' and must conform to CAA standards for UAV flights together with the Air Navigation Order 2009.
Complaint Investigation
All complaints and reports of staff performance or poor fan behaviour are investigated, and appropriate actions - up to and including season ticket revocation - are undertaken.
For London Stadium events, you can view our complaints policy here...
Guest Services
BABY CHANGING FACILITIES
Baby changing facilities are available on each level of London Stadium. On an event day, simply ask one of our friendly stewarding team for the closest baby change location to your seat.
BAGGAGE DROP AND CLOAKROOM
Kindly note that cloakroom facilities are only available for hospitality guests at London Stadium.
BOX OFFICE INFORMATION
Find out more about tickets for West Ham United matches here.
For other events at London Stadium, kindly contact the event organisers directly.
CAR PARK
Kindly note that there is no public car parking at London Stadium. Limited blue badge parking is available.
Find out more about travelling to London Stadium here.
CYCLE RACKS
For more information regarding travel to London Stadium via bicycle, from locations of cycle racks to the availability of Santander Cycles across Queen Elizabeth Olympic Park, find out more here.
Kindly note that bicycles left unattended, or secured to stadium fences will be removed.
LOST AND FOUND
*** PLEASE BE AWARE THERE WILL BE A DELAY IN RESPONDING TO LOST PROPERTY QUERIES AFTER THE WEEKEND OF SHOWS, ALL EMAILS WILL BE MONITORED AND CHECKED WITH LOST PROPERTY. WE WILL ENDEAVOUR TO GET BACK TO ALL CUSTOMERS WITHIN 7 DAYS ***
Please report all lost or found property to the nearest member of staff at London Stadium. If you are no longer at the venue, please email our customer services team at info@london-stadium.com.
Any found items will be kept for two weeks, before being discarded.
London Stadium is not responsible for lost or stolen items.
FACILITY LOCATIONS
Please find locations of your nearest first aid, lifts, water fountains, baby changing, buggy storage and multi faith rooms.
